There are lots of shared web hosting companies on the market today, still most of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can get through this particular method of communication varies depending on the provider - some provide dedicated telephone support, others offer basic and customer support only since some issues are more time-consuming and it is quicker to be resolved via a support ticket, particularly if the situation has to be escalated. Nonetheless, it is good to know that you can contact your web hosting provider since there are countless small-scale problems which can be taken care of effectively and in a very timely manner with a phone call, not mentioning that you will be able to get additional information regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
Our shared web hosting plans offer phone support 14 hours per day even on official holidays, so that if you do not have an account yet, you're able to phone us and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the number which is closer to you. In case you're an existing customer, we can assist you in a timely manner with all of the general and billing issues as well as with multiple tech matters to save you time and efforts - we are aware of the fact that in some cases it's easier to consult with a live person to get things done right away. Of course, some issues simply cannot be resolved over the phone, so if this is the case you have the option to employ our ticketing system.