The availability of the customer and technical support that a shared web hosting company provides can tell you a lot about the services they offer too. When you can use only email messages and tickets, you have most probably found some reseller not the hosting supplier. When this is the case, you may have to wait for several days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may have to contact the true website hosting company for additional assistance. When the provider offers several options for communication with fast response time which are available at any time, they are most likely the top provider, not just a reseller. Which means that you'll benefit from prompt assistance and top quality support since they'll have instant access to the servers where your account is. No matter what the issue - technical or sales, it is always much better to be able to communicate with your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance right away, that's why our shared web hosting services come with 24/7 technical support as well as several means of contact. In case you do not have an account yet, you can phone us or come on our live chat and talk to a live representative, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up ordering a service that you cannot use effectively. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of suppliers out there today, we respond to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.