Tech Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be replied to within maximum 1 hour after the support ticket or email was received. If your issue needs further assistance from a sysadmin, we will forward the support ticket or the email to the person in charge and will leave a comment to notify you that more time will be needed for arriving at a solution. If you make use of the Managed Servers package, any of the server administration tasks included there will be carried out whenever you specify.
An Exceptional Tech Support Service
We’ll be online for you 24–7 to answer any questions that you may have connected with our Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help with server administration procedures, you can take advantage of our Managed Servers package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting services
An Easy–to–Navigate Help Section
Every dedicated web hosting plan is fitted out with our cost–free Site Control Panel, which features a comprehensive knowledgebase and a collection of step–by–step video tutorials. Whenever you require assistance working with the Site Control Panel, just hit the Help or Videos buttons in the upper right corner.