A 60 mins Inquiry Response Warranty
Each ticket that you send to the customer help and support staff will be answered in approximately 1 hour. The normal requests will be solved immediately. However, if the help inquiry you have sent us calls for the aid of a licensed technician, we will send the ticket to him and will inform you about the postponement.
Qualified Customer Help And Support Service
We provide you with around the clock technical help and support by using a ultra–fast ticket application incorporated into your Control Panel. You can easily write to us at any time about any of the software applications that come installed in advance on the virtual server, including the chosen Linux OS, the server administration panel and our in–house created Site Control Panel.
A Descriptive Help Section
Each part of the Site Control Panel that is provided completely free with your VPS has a built–in knowledge base. One can find a variety of extensive how to articles and a variety of step–by–step video tutorials that display all the normal web site maintenance responsibilities. You can get access to them by hitting the Help or Video buttons in the upper right corner of each Control Panel section.