Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing high–quality support in good time is our main priority, so that we support each shared web hosting plans plan with a 1–hour ticket response warranty. After you send a ticket or send us a message, our customer technical support crew will try all they possible can to present the most acceptable answer to your situation and to supply you with help in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to contact us 24x7x365 with any question you might have relating to EBTEKAR ONLINE SERVICES’s solutions. We have now techs available on daily basis to offer you solutions any time necessary. You’re able to use the ticket system or post a message whenever you want, or you can pick–up the telephone or make use of the online chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel gives a wide–ranging knowledge base which is integrated into all areas. In each section, you will find a Help control key which will load for you a list of step–by–step lessons on how to use a particular element or complete a particular action. Additionally, we have made short training online videos so you can get a better idea of the Control Panel’s interface.