If you’ve bought a web hosting package and you have certain inquiries connected to a given feature/function, or if you have faced a certain problem and you need assistance, you should be able to get in touch with the respective customer care staff. All web hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, due to the fact that the best way to resolve a problem most often is to use a ticket. This model of communication makes the replies exchanged by both parties simple to follow and enables the technical support team members to escalate the issue in case, for example, a system administrator needs to step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you must use no less than two separate accounts to touch base with the customer care staff and to actually manage the hosting space. Non-stop logging in and out of different accounts may sometimes be a headache, not to mention the fact that it takes quite a lot of time for most web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans come bundled with an integrated support ticket system, which is included in our in-house developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in the same location – invoices, files, e-mails, tickets, etc., avoiding the need to log in and out of different systems. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without needing to log out of your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more info and which may help you resolve any particular problem even before you submit a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a national holiday.