One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you write is only sixty minutes, even if you contact us on weekends and public holidays. Whatever the nature of your question or problem may be, we will lend you a helping hand instantaneously and will give you the required info to solve any problem with your websites. The real reply time usually does not surpass 15-20 minutes, which is the reason why you can just forget about waiting around for hours to get an issue solved or what is even worse – waiting one whole day only to receive an answer that more info is required whilst nothing is sorted out. We will give you assistance without any delay since we know how invaluable time can be in the dynamic electronic age. The 60-minute response time guarantee is valid for any technical or billing question that you may have relating to our shared web hosting plans.