One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and how you, as a client, can benefit from it.
If you ever have any queries concerning the web hosting service in general or you encounter a problem with your websites, you will have to get in touch with the web hosting provider’s tech support team. It may not matter how promptly they’ll respond if you’ve got a query of a generic nature, but a problem such as a botched software app update, for example, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be inoperative. In case you offer goods or services online, any downtime will affect your site in a damaging way and you can lose existing or prospective clients. Lots of web hosting providers, mainly resellers, answer support tickets and e-mails within 24 hours, but in the Internet age that’s far too long, as customers will rarely come back to a site that’s not working properly for extended periods.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you write is only sixty minutes, even if you contact us on weekends and public holidays. Whatever the nature of your question or problem may be, we will lend you a helping hand instantaneously and will give you the required info to solve any problem with your websites. The real reply time usually does not surpass 15-20 minutes, which is the reason why you can just forget about waiting around for hours to get an issue solved or what is even worse – waiting one whole day only to receive an answer that more info is required whilst nothing is sorted out. We will give you assistance without any delay since we know how invaluable time can be in the dynamic electronic age. The 60-minute response time guarantee is valid for any technical or billing question that you may have relating to our shared web hosting plans.