A live chat is one of the several methods of communication supplied by some web hosting providers as a part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is faster in comparison to a support ticket and it makes it less likely to misunderstand or misspell anything as compared to a telephone call with an agent. In addition, if the issue that you have requires some time to be reviewed and resolved, you can do something different at the same time rather than just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service without charge as long as you have world wide web accessibility even if your hosting supplier is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As we consider the fact that a great number of problems are easily resolved if you chat with a live person, we offer a live chat service for all of our potential and current customers. Our chat is accessible every day and our support representatives will help you with a variety of questions and troubles. If you are not our client yet, you'll be able to find out more about our shared web hosting plans and the web hosting platform in general to make sure that your web sites will function properly on our servers. In case you already have an account and you've got some questions or you encounter any issues with any of our solutions, you can join us on the live chat and we can provide you with the required info or help you troubleshoot the issue. You will need to open a trouble ticket for specific issues which require more time or the help of a sysadmin, still for a lot of common issues you can get help right away.